Your Data and Your Account, in Plain Words
Open an account with us and you share a short set of details: name, mobile number, date of birth and your chosen Pakistani payment handle. This page sets...
What We Collect and When We Share It
When you register from Pakistan we collect only what an active account needs: contact details, date of birth, device and browser signals, and the payment handle tied to your JazzCash, Easypaisa, SadaPay or Raast transfer. We use that record to verify you where local law permits, keep your login secure, and settle the transactions you start. Where our services run in supported
regions, we share limited details with payment processors, identity-check providers and hosting partners; they act on our written direction and cannot reuse your data for their own marketing. Records are held only while a legal or operational reason exists, then we delete or anonymise them. Ask us what we hold, request a correction, or close your account through the contact routes further
down this page.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Reach the Team Behind This Policy
Privacy questions should not sit in a queue for days. Our support desk handles account-data requests over live chat and email, and we log every ticket so nothing slips between shifts. Write in English and we answer in English, usually within a few working hours. If your message touches a pending withdrawal, name it in the first line so we pull that record first.
Live Chat
Chat is the quickest route for a data question. Our desk runs daily with extended evening hours for Pakistan, so send your account ID in the first message.
Email Desk
Send your request by email and say what you need: a copy of what we store, a correction, or a full closure. We reply from our own domain.
Account Requests
Ask us to correct your name, mobile number or chosen payment handle, and we update the profile once we know it is really you. Closure requests stay in writing.
Who Writes and Maintains This Page
Our compliance and support teams write this page rather than an outside agency, and we keep the wording in plain Pakistani English so you can read it without a legal dictionary. When...
Written In-House
The text here comes from the same people who handle verification tickets and payment escalations, so what you read matches what our desk actually does when you message them.
Dated Revisions
Every change carries a revision date next to the heading it affects, so you can tell whether the wording you agreed to with us when you registered still stands.
Plain Drafting
We skip legal filler here. Where a clause could confuse you, we rewrite it in ordinary words and give an example pulled from an everyday Pakistani account journey.
No Data Trading
We do not sell your personal details to brokers or advertisers. Sharing happens only with processors running a specific task for us, such as clearing your JazzCash transfer.
Regional Wording
You are reading the en-PK version written for Pakistan. If you use the site from another supported region, the same principles apply, though a local processor may step in.
Named Contact Point
One team owns this page, so questions do not bounce between departments. If you ask about a clause, the person who drafted it can answer through chat or email.
How This Page Sits Beside the Others
This page covers personal data only. Rules for placing wagers, using sportsbook markets and holding an account sit on the terms page, browser storage sits on the cookie...
| Privacy Policy | The page you are reading. It covers what account data we hold, why we hold it, and the routes for asking for a copy, a fix or a deletion. |
|---|---|
| Terms of Use | Covers the rules of play, how markets settle across our sportsbook, and what happens when an account is suspended or closed. Fees and currency handling for Pakistan sit here. |
| Cookie Notice | Lists files we store in your browser, which ones keep you signed in, and which show us how the lobby is used. You control them from browser settings. |
| Identity Checks | Describes how we confirm that the person behind an account matches the name on a JazzCash, Easypaisa, SadaPay or Raast transfer before a cash-out is released. |
| Payment Handling | Explains processing times, conversion into Pakistani rupees, and what we do when a transfer fails midway. It also names the processors that touch your reference number on the way. |
| Account Security | Sets out password rules, device checks and what we ask you to do if you think someone else has reached your profile. Two-step confirmation at sign-in is covered here. |
| Complaints Route | If a reply from our desk does not resolve things, the complaints page shows the escalation steps and the working hours of the team that picks the case up. |
Elements You See on Every Policy Page
Policy pages follow the same layout as the rest of our site, so you never hunt for the clause you want. A rail lists each section, jump links...